Privacy Policy

1. Introduction

Welcome to Trishikha Organics ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We collect information that you provide directly to us when you:

• Place an order on our website
• Create an account or sign up for our newsletter
• Contact us with inquiries or feedback
• Participate in surveys or promotions

Personal information we collect includes:

• Name (first and last name)
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via Razorpay)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Customer Service: To provide customer support and handle returns or refunds
• Marketing: To send promotional emails (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Third-Party Services

We use trusted third-party services to operate our business:

• Razorpay: For secure payment processing. Your payment information is handled directly by Razorpay and is subject to their privacy policy.
• Shiprocket: For order fulfillment and shipping. We share your shipping address with our logistics partners to deliver your orders.
• Supabase: For secure data storage and authentication.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Razorpay (PCI-DSS compliant)
• Regular security assessments and updates
• Access controls and authentication measures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is retained for a minimum of 7 years for tax and legal compliance purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at trishikhaorganic@gmail.com.

8. Cookies

We use essential cookies to ensure the proper functioning of our website, including maintaining your shopping cart and authentication status. We do not use third-party tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: